SHIPPING & RETURNS POLICY

JAMILA Refund & Exchange Policy

Delivery Rules:
-For Opening Packages :

We do allow package opening, but the shipping fees must be paid in advance. • Partial order receiving is not available: You can either receive the whole order or return the whole order.

Order Confirmation & Payment:
- Cash on Delivery orders must be confirmed via WhatsApp within 24 hours or they will be cancelled.

- Customers who has previously cancelled orders, or has low acceptance rate with bosta must pay deposit online for confirmation.

- Accounts with frequent cancellations are auto-blocked. Only online payment will be accepted. To be removed from the blocklist, you must receive and pay for more orders than you cancel.

Returns & Exchanges:
- Request within 7 days of delivery.
- Item must be in original condition with JAMILA tag attached and Return the item in its original packaging
- One exchange or one refund per order.

Not Eligible for Return/Exchange:
- Damaged items or those without tags.

Shipping & Fees:
- Customer pays return/exchange shipping unless the item is defective or incorrect.

- If the item is returned without its original packaging, a fee will be deducted from the refund

- Refunds via InstaPay or mobile wallet only.
- Process time: up to 5 business days.

Support:
- Customer service replies from 12 PM to 6 PM.

Sale Period Policy:

refunds and exchanges within 24 hours,

International Shipping Policy:

- We provide worldwide shipping.

- Customers are responsible for any customs fees, import duties, or taxes.

- We aim to reduce these expenses upon arrival in your country.

- International orders are non-refundable and non-exchangeable.