JAMILA Refund & Exchange Policy 

Delivery Rules:
-Opening Packages : is not allowed 

Order Confirmation & Payment:
- Cash on Delivery orders must be confirmed via WhatsApp within 24 hours or they will be cancelled.

- Customers who has previously cancelled orders, or has  low acceptance rate with bosta must pay deposit online for confirmation.

- Accounts with frequent cancellations are auto-blocked. Only online payment will be accepted. To be removed from the blocklist, you must receive and pay for more orders than you cancel.

Returns & Exchanges:
- Request within 7 days of delivery.

 

To be eligible for a return/ Exchange:

-Item(s) must have the WHITE LABEL attached

 -Item(s) must be unused and in the same condition received.

- Item(s) must be in the original packaging.

- One exchange or one refund per item.

 

Non-returnable Products:

- Item(s) with no the WHITE LABEL attached

- Item(s) must be used 

- Item(s) on sale

Shipping & Fees:
- Customer pays return/exchange shipping unless the item is defective or incorrect.

 

 Refunds

- If the item is returned without its original packaging, a fee will be deducted from the refund (200 EGP)

- Refunds via InstaPay or mobile wallet only. 

- Once we receive your item(s), (this takes 3:4 working days)

- We will immediately start inspecting the item(s) returned and process your refund   this takes 7 working days.

Support:
- Customer service replies from 12 PM to 6 PM.

Sale Period Policy:

  exchanges within 24 hours,  

International Shipping Policy:

- We provide worldwide shipping.

- Customers are responsible for any customs fees, import duties, or taxes.

- We aim to reduce these expenses upon arrival in your country.

- International orders are non-refundable and non-exchangeable.

Contact Us:

- Instagram: https://www.instagram.com/jamilaonlineshop/

- Email: support@jamilaco.com